Last updated: October 21, 2025
Thank you for shopping with Vital Matter. This policy outlines everything you need to know about how we handle shipping for your orders. Our goal is to get your products to you as quickly and efficiently as possible.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing time is separate from the shipping time.
We are pleased to offer shipping to all states within the United States via UPS.
Standard Shipping (3-5 Business Days):
$4.95 for all orders under $50.00.
Free for all orders of $50.00 and up.
Disclaimer: Please note that all shipping times are estimates provided by our carrier and are not guaranteed. Delays may occur due to weather, carrier-related issues, or high order volumes. "Business days" refers to Monday through Friday and does not include public holidays.
Once your order has shipped, you will receive a shipping confirmation email from us which will include a tracking number. You can use this number to track your package's journey on the UPS website. Please allow up to 48 hours for the tracking information to become available.
Please confirm with your fulfillment partner if they ship to P.O. Boxes. Some carriers have restrictions on delivering to P.O. Boxes. [Note: You will need to confirm with your Utah supplier if they can ship via UPS to P.O. Boxes and edit this section accordingly.]
It is the customer's responsibility to ensure that the shipping address entered is correct. We are not responsible for packages that are lost or delivered to the wrong address due to an incorrect or incomplete address provided by the customer.
If you realize you have made an error in your shipping address, please contact us immediately at hello@vitalmatterhealth.com. We will do our best to update the address before the order is processed, but we cannot guarantee we will be able to make the change.
Vital Matter is not responsible for lost or stolen packages once the carrier has marked the package as "Delivered."
If your tracking information shows that your package was delivered but you have not received it, please do the following:
Check with your neighbors or building management to see if the package was left with them.
Contact UPS directly to inquire about the delivery and, if necessary, file a claim.
Contact us at hello@vitalmatterhealth.com, and we will do our best to assist you in working with the carrier.
If you have any further questions about our shipping policy, please don't hesitate to contact us at hello@vitalmatterhealth.com.