We believe in our supplements because they were built from real struggles and real results. That’s why we back every first-time order, (whether is 1, 2 or 10 items) with a 60-day money-back guarantee.
If you are trying us out for the first time and don’t feel a difference within 60 days, simply send back your product — opened or unopened — and we’ll refund you in full. We’ll even cover the return shipping.
This guarantee is our promise to you. It's completely risk-free and applies to the first-time purchase of any product.
For all orders placed after your first-time purchase, we have a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return under this policy, your item must be unopened, unused, and in its original packaging.
To start a return, please contact us at hello@vitalmatterhealth.com. You must include your order number and the reason for your return.
If your return is accepted, we’ll send you a return shipping label (for 60-day guarantee claims) or instructions on how and where to send your package (for 30-day standard returns).
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@vitalmatterhealth.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Please include a photo of the issue so that we can evaluate it and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All our supplements are returnable according to the policies above. The only items that are final sale and cannot be returned are:
Gift cards
Items marked as "Final Sale"
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vitalmatterhealth.com.
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.